Wednesday, December 01, 2010

Social Q&A Systems

A lot of times you need answers to long or open ended questions. e.g. "How are hiking trail distances calculated?" or "Are there any places where you can watch the 4th of July fireworks over Lake Union while avoiding the crowds? " or "Any good popular science book recommendations?" (all questions which I've had in the past).


Current search engines don't do great for these queries, since they search by keywords aim for speed. But there are a lot of Q&A systems such as Yahoo Answers, Quora etc. out there which are meant to help you with these. Having tried out a few over the past 2-3 years, here is a rundown on them:


Yahoo Answers

Pros: Lots of users, has been around for a long time.

Cons: Not really useful for genuine questions. Funny/not so useful answers tend to be voted up.

Yahoo Answers is a good example of "what doesn’t work".


Twitter/Facebook status messages

Pros: Asks questions to your friends. Decent search capability.

Cons: Asks questions to your friends, which for most people is a limited set of folks with little or no subject expertise.


Quora

Pros: Focuses of collaboration. Almost wiki-like

Cons: No user-reputation system makes answering questions less gratifying. New and hence not many users.


Aardvark

Pros: Asks questions to topic experts as determined by their internal algorithms.

Cons: Not as many users. A lot of questions go unanswered. No reputation system.


Facebook Questions

Pros: Lots of users. Uses the social graph information for question discovery.

Cons: No reputation system. Very poor search functionality.


Stack Exchange websites (e.g. StackOverflow)

Pros: Very detailed reputation/badge system which incentivizes people to give good & thorough answers to questions. Decent search functionality.

Cons: Niche set of websites for specific topics like programming, hence not generic. Not many users because of being niche websites.


So based of these experiences, here is what I think will make an ideal Q&A system:

1. Has a lot of active users

2. Has a reputation system which incentivizes good "answerers".

3. Easy to use, via Desktop/Phone/IM.

4. All the questions and answers are well-tagged and easily searchable.

5. Seeks out topic experts for answering questions.

6. Has a social element (people prefer answering questions from their friends instead of random strangers), but does not overdo it (since you might want real experts a lot of times).


Points 2, 3, 4 are achievable design goals for a startup. 1, 5 and 6 are much harder since you need a critical mass of users to achieve them, which would be tough for a startup to achieve. So it has to come from one of the big players. Or a startup bought over by a big player (Aardvark was bought by Google recently). That said, Facebook seems to be best positioned to build such a system if they wish to. Yes, it's Facebook's world, we just live in it.

2 comments:

Martin Roberts said...

Hi Nikhil,
My friend and I have just launched a new social Q&A dedicated health issues. As we are a new site that has only done a soft launch just this month, our user base is not large yet. However, of your five other criteria I think that we do quite well. Our reputation system is aimed at allowing those who are good and regular at answering questions the opportunity to become known amongst the community.

Its interface is modelled on the feed/timeline system that people have come to know in Facebook and Twitter, and so your home feed is populated with the activities of the people or topics that you choose to follow.

I would warmly welcome any feedback you have on what you think of it.

Regards,
Martin Roberts
www.healthysparx.com

Vivek said...

Hi Nikhil,
Just came across your post randomly. My friend and I also launched a startup on similar lines as Martin a year ago focused on health related information more catered to Indian users. Recently even launched Android app. So we are getting there as far as 1-5 are concerned. I think your point 6 is well taken but I think I would only partially agree with. The social network does not do a good job with all topics (You might be comfortable to ask friends for suggestions regarding your next travel trip but not necessarily about health issue). That's where dedicated forums come into picture. Stack-exchange example inspite of its correctly pointed cons is a good example of this.

Anyway, a well written blog. Would like to discuss it 1-1 rather than a blog comment.

Vivek Vichare